|
Patricia Zumbrun of RE/MAX Gold Coast (CA) in Ventura, CA was just granted Quality Service Certified® Platinum status in recognition of the extraordinary achievement of 100% client service satisfaction as measured by Leading Research Corporation and the Quality Service Assurance Survey©.
"No professional achievement is as important as the delivery of exceptionally satisfying service and Quality Service Certified® Platinum status is the highest level of service achievement in the real estate industry," according to Larry D. Romito, President and CEO of Quality Service Certification, Inc.
Quality Service Certified® status is the only service recognition in the real estate industry bases upon independently validated, measurable service results. "Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified® real estate professional," Romito adds.
The QSC professional follows a proven and prescribed service process, presents that process writing to every buyer and seller, guarantees its performance and agrees to have every client receive a Quality Service Assurance Survey© at the end of each transaction. The client feedback from those surveys becomes part of the real estate professional's credentials. And for the first time consumers have the ability to select a real estate professional based upon a validated record of service satisfaction.
Romito continues, "What is more important to a prospective client in selecting a professional than the service results achieved with past clients? And 100% service satisfaction like Patricia has achieved is just awesome."
The California Association of Realtors® with its 92,000 members was the first in the nation to officially sponsor and promote the Quality Service Certified® service system as a standard of care and service for consumers.
Quality Service Certification, Inc. of San Juan Capistrano, California is the leading firm in service process delivery and measurable quality control in the real estate industry. Company spokesperson can be contacted at (949) 481-4438 or www.qualitycertified.org. |